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These General Terms and Conditions (“Terms”) constitute a binding agreement between MyEmpire Casino (“the Casino”, “we”, “our”, “us”) and every individual who registers and/or plays on our platform (“the User”, “the Player”, “you”). By creating an account, depositing funds, or engaging in gameplay, the User confirms acceptance of these Terms in their entirety. If you do not agree with any part of these Terms, you must not use the platform.

The Casino reserves the right to modify, update, or amend these Terms at any time. Any changes will be published on the website, and continued use of the platform constitutes acceptance of such amendments.

1. Definitions

For the purposes of these Terms, the following definitions apply:

  • Casino: The online gambling platform operating under the brand name “MyEmpire Casino”.
  • User / Player: Any individual who registers and participates in gambling services provided by the Casino.
  • Account: A registered profile that enables the User to deposit, play, and withdraw funds.
  • Bonus: Promotional rewards offered by the Casino, including free spins, deposit matches, cashback, or loyalty rewards.
  • Game Provider: Third-party companies supplying gaming software and titles.
  • Services: All gambling and betting activities offered on the Casino website.

2. Eligibility

  • The Casino may only be used by individuals aged 18 years or older, or the legal age of majority under the laws of the jurisdiction in which the User resides, whichever is higher.
  • Access is strictly prohibited to residents of jurisdictions where online gambling is illegal. The Casino reserves the right to refuse or close accounts from restricted territories.
  • By registering, the User warrants that they are not a resident of such restricted jurisdictions and that they are legally allowed to gamble online.

3. Account Registration

  • To participate, Users must create an account by completing the registration form with accurate personal information, including full name, date of birth, email address, and physical address.
  • Each User may register only one account. Duplicate accounts will be closed, and winnings forfeited.
  • The Casino reserves the right to suspend or terminate accounts if false or misleading information is provided.
  • It is the responsibility of the User to keep login credentials confidential. The Casino will not be held liable for unauthorized account usage.

4. Verification (KYC/AML)

  • In compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, the Casino may request identification documents, including but not limited to:
    • Government-issued photo ID (passport, ID card, driver’s license).
    • Proof of address (utility bill, bank statement not older than 3 months).
    • Proof of payment method (copy of card, screenshot of e-wallet, or crypto transaction).
  • Verification must be completed before processing withdrawals. Failure to comply may result in account suspension.
  • Verification may take up to 10 business days, although the Casino strives to complete it sooner.

5. Deposits and Withdrawals

  • Deposits are credited instantly, while withdrawals are subject to verification checks.
  • Minimum deposit is €15 or equivalent in supported currencies.
  • Withdrawal limits depend on VIP status. New players may withdraw up to €800 per day and €10,000 per month. Higher levels increase these limits.
  • Supported payment methods include:
    • Bank cards: Visa, Mastercard.
    • E-wallets: Skrill, Neteller, Jeton, MiFinity, Sticpay.
    • Cryptocurrencies: Bitcoin, Ethereum, Litecoin, Tether, TRX.
    • Other services: Neosurf, CashToCode, AstroPay.
  • The Casino does not charge transaction fees, but third-party providers may.
  • Withdrawal requests are processed within 1–3 business days. Cryptocurrency and e-wallet transactions are typically faster.
  • Large withdrawals may be paid in installments according to limits.

6. Bonuses and Promotions

  • All bonuses are subject to specific terms outlined in promotional pages. By accepting a bonus, the User agrees to those conditions.
  • Wagering Requirements: Unless stated otherwise, deposit bonuses are subject to a 35x wagering requirement (deposit + bonus). Free spins winnings carry a 40x requirement.
  • Bonus Validity: Bonuses expire 10 days after activation unless specified otherwise.
  • Maximum Bet: €7.50 (or equivalent) when wagering with bonus funds.
  • Bonus Abuse: Strategies such as using minimal risk bets, collusion, or multiple accounts are strictly prohibited. Detected abuse will lead to bonus removal and potential account closure.

7. Game Rules

  • All slot and table games are powered by licensed Random Number Generators (RNG), ensuring fairness.
  • The Casino provides house rules for each game category, accessible on the platform.
  • Live dealer games are streamed and operated by third-party providers. The Casino is not responsible for delays or technical issues during live broadcasts.

8. Responsible Gaming

  • MyEmpire Casino supports responsible gambling and provides tools to help players maintain control:
    • Deposit, wager, and loss limits.
    • Session time reminders.
    • Self-exclusion options (temporary or permanent).
  • Players are encouraged to use these tools if gambling affects their well-being.
  • The Casino cooperates with international support organizations that assist with problem gambling.

9. Prohibited Activities

Users are strictly prohibited from:

  • Holding multiple accounts.
  • Using stolen or fraudulent payment methods.
  • Engaging in collusion, cheating, or manipulation of game outcomes.
  • Exploiting software bugs or errors.
  • Using VPNs or proxies to bypass territorial restrictions.
  • Laundering money through Casino services.

Violation of these rules may result in forfeiture of winnings, account suspension, and notification to relevant authorities.

10. Intellectual Property

  • All logos, trademarks, software, and website content remain the property of the Casino or its licensors.
  • Users are granted a personal, non-exclusive license to use the Services for entertainment purposes only.
  • Any unauthorized reproduction, redistribution, or commercial use of Casino content is prohibited.

11. Liability

  • The Casino provides services on an “as is” basis and does not guarantee uninterrupted access.
  • We are not responsible for internet connection failures, device malfunctions, or third-party software issues.
  • The Casino will not be liable for losses resulting from User errors, including mistaken bets or unauthorized access caused by negligence.

12. Amendments to Terms

  • The Casino reserves the right to amend these Terms at any time.
  • Changes will be effective once published on the website.
  • Players are responsible for reviewing the Terms regularly.

13. Governing Law and Jurisdiction

  • These Terms are governed by the laws of Comoros (AOFA).
  • Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in Comoros.

14. Contact Information

For all queries regarding these Terms or Casino services, Users may contact us:

  • Email: [email protected]
  • Live Chat: available 24/7 on the website
  • Registered Office: MyEmpire Casino, licensed under AOFA, Comoros

Final Provisions

By creating an account, depositing funds, or engaging in gameplay, the User confirms full acceptance of these Terms and acknowledges that gambling involves financial risk. The Casino encourages responsible play and reserves the right to take any measures necessary to protect its integrity and compliance with applicable laws.